North Yorkshire Ambulance Service

As an NHS 111 Senior Clinical Advisor you will work as part of the NHS 111 service delivery
team to ensure the delivery of a safe, effective
and efficient service both in terms of day to
day operational management and for future developments.
You will ensure that clinical performance and quality objectives are achieved through the implementation of robust policies and
procedures, effective risk management and key
performance indicators. You will contribute to
the overall delivery of an end to end service for
patients calling 111 in West Yorkshire and
Craven in conjunction with Local Care Direct
(LCD).

As a clinical advisor for the NHS 111 service you will be responsible for ensuring that the NHS 111 service is delivered safely, consistent and to an appropriate standard.
You will assess the health and clinical needs of patients, utilising your professional clinical judgement, supported by decision support software. This requires generalist and specialist skills to assess and deliver care to patients across all age groups in a call centre environment.
You will provide assessment, medication advice, and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home.

NHS 111 call handlers are the first point of contact for patients and patients’ relatives as
well as other callers. A patient's condition is assessed using the NHS Pathways
assessment tool, following which patients are provided with advice or directed to the most appropriate healthcare professional or service
to help them with their urgent care need.

Telephone advisors are responsible for being the first point of contact for callers to the 999 emergency operations centre. They are trained to give advice and instruction to callers so that immediate care can be provided to patients until the ambulance crew arrives on scene.

EOC Apprentices will actively study towards an NVQ Level 2 as a part of a comprehensive training framework that will enable apprentices to rotate through a number of core functions within our 999 call centre.